We want you to love our products as much as we do and ensure you have a fantastic experience while giving you total peace of mind.

Please note that has a no exchange/return policy. Read below for more information:


  • We will not be able to cancel orders that have already been processed or orders for which request for cancellation is made after the expiry of 06 (six) hours from placing the order.
  • has the full right to decide whether an order has been processed or not.
  • In case of requests for order cancellations, reserves the right to accept or reject requests for order cancellations for any reason.


  • If you think, you are receiving the parcel in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person.
  • Customer must check the parcel at the time of delivery, and must not accept it if any tempering or damage found.
  • Any claim for damage after accepting delivery will not be entertained.
  • We urge all customers to take a video of the package from all sides while receiving from the delivery company. This will help you back any damage claims after delivery.


All the products sold on has a replacement only policy. All authorized replacements are eligible for a similar brand new product/part in the exchange of the defective product/part. In case the same product is not available, one can simply exchange it with any other product of the same price available on our website at no extra cost.

  • We provide a full/partial replacement against any manufacturing defect.
  • Customer must notify us about the issue by email with proper evidence. 
  • A replacement request is considered valid only if made by email within 24 hours, counted from the time of delivery.
  • Any complaint lodged after 24 hours of delivery does not fall under our replacement policy.
  • We may also require additional verification or information before authorizing the replacement.
  • After the request is authorized, the customer must send back the original order product/part for inspection within seven business days.
  • To be eligible for replacement, the product must be new, unused and unaltered condition in original packaging, with all tags, booklets, labels, packing and retail box intact.
  • If any physical damage or scratch is found on the original returned product/retail box/packaging, the replacement request will be immediately canceled and no future request/communication will be entertained.
  • If the customer refuses to co-operate or refuses to furnish/return all the package contents including the ‘original package’, we reserve full rights to permanently suspend all claim(s) / order(s) in any condition.
  • If the customer is found doing any unfair/fraudulent activity during or after applying for a replacement, all claims/requests will be suspended and the customer will be banned from using the website/services in any way effective immediately.
  • Customer will be responsible for return shipping costs.
  • A replacement is offered in case a parcel is ‘lost in transit’ and there is sufficient proof to prove this.
  • Please note that products from the KneeFirst collection cannot be exchanged/returned. If any error occurs from, we will offer an agreed refund or will send a replacement. 


  • We have a strict no return policy. A return may be accepted only on special circumstances. Kindly email us at with your request.


  • Refunds are processed in case the replacement product is not available within 30 business days after the replacement request is authorized.
  • In case the ordered product is completely sold out, we will process a refund. It takes 4-5 business days for refunds to reflect in your registered bank account.
  • If a return is accepted under special circumstances, it will be refunded as store credit which can be used to purchase anything of the same amount on



  • Use safe packing for hassle-free replacements. Prefer corrugated boxes.
  • Pack the product in a new, unused and unaltered condition in original packaging, with all tags, booklets, labels and retail box intact.
  • Small accessories can also be packed in a bubble envelope for safe returns.
  • The return address will be mentioned on the return authorization letter sent to you via email, after accepting the replacement request.
  • Use a reliable and trusted courier company that provides a tracking number.
  • Customer will be responsible for return shipping costs. 

Inspection & Processing:

  • Please note that the return shipment should reach us in a properly packed box. We do not accept any damaged/tampered shipments.
  • Once we receive the return package, please allow us 6-7 business days for inspection.
  • If everything is alright and as said, we will immediately process the replacement.
  • Replacement order delivery usually takes the same time as the original order delivery time, though we do not guarantee any specific delivery time or date.
  • If any physical damage or scratch is found on the original returned product/retail box/packaging, the replacement request will be immediately canceled and no future communication will be entertained.

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